Welcome to ASH Cheats. This Refund Policy explains the conditions under which refunds, replacements, licence extensions or store credit may be provided for products purchased through ashcheats.win.
By purchasing from us, you confirm that you have read this Refund Policy together with our Terms of Service. Nothing in this policy removes any mandatory consumer rights that apply to your purchase.
1. Eligibility for a Refund
Every request is reviewed individually. A refund or another appropriate resolution may be provided under the following conditions.
- The purchased product or licence key was never delivered.
- The supplied licence key was invalid before it was activated or used.
- You were charged more than once for the same order.
- The delivered product was materially faulty or significantly different from its product description.
- We are unable to provide access after being given a reasonable opportunity to investigate and resolve the problem.
- A refund is otherwise required under applicable consumer law.
2. Digital Delivery and Right of Withdrawal
Our products consist of digital content, digital licence keys and related services that are normally delivered immediately after payment.
Where permitted by applicable law, you may lose your right of withdrawal after you have expressly requested immediate delivery, acknowledged the loss of that right and delivery or access has begun.
3. Non-Refundable Conditions
Subject to mandatory consumer law, a refund is not normally provided in the following situations.
- Change of mind: You no longer want the product after digital delivery or activation has started.
- Wrong product: You purchased the wrong product, game or licence duration after the relevant information was clearly displayed before purchase.
- Failure to read: You did not read the product description, requirements, status or setup instructions before purchasing.
- User error: The product does not work because of incorrect installation, unsupported hardware, an unsupported operating system or failure to follow the supplied instructions.
- Third-party software: The problem is caused by antivirus software, drivers, operating system settings, VPN software, virtual machines or conflicting applications outside our control.
- Ban or suspension: A game developer, publisher, platform or anti-cheat provider bans, suspends or restricts your account or device.
- Terms violation: Your licence is terminated because of licence sharing, resale, leaking, fraud, reverse engineering or another serious breach of our Terms of Service.
Using third-party game software may result in an account or platform ban. A ban or restriction issued by a third party does not by itself mean that the purchased digital product was defective.
4. Product Status and Detection
Product-status information represents our known assessment at the time it is displayed. No software can be guaranteed to remain undetected permanently.
Anti-cheat systems, game updates, manual reviews, player reports and platform security systems may change without notice.
A future detection, ban or third-party restriction does not automatically qualify an order for a refund. This does not affect your mandatory rights if the product was materially faulty or incorrectly described when supplied.
5. Downtime and Maintenance
Products may temporarily become unavailable because of maintenance, security reviews, game updates, anti-cheat changes or technical problems.
Short periods of maintenance do not automatically qualify for a refund. Compensation for downtime is assessed according to the duration of the interruption, the purchased licence period and the circumstances.
Where appropriate, we may provide:
- An extension of the existing licence period.
- A replacement licence key.
- Access to an equivalent product.
- A partial refund or price reduction.
- A full refund where required by applicable law.
6. Refund Request Process
Please contact our support team as soon as reasonably possible after discovering a problem. Contacting us within seven days may help us investigate the order faster, but this does not limit any longer complaint period provided by mandatory law.
Contact us through the official support email displayed at the bottom of this policy.
Include your order ID, purchase email, transaction information and the name of the purchased product.
Explain what happened and provide relevant screenshots, error messages or other reasonable evidence if requested.
Give our support team a reasonable opportunity to investigate, troubleshoot, repair or replace the product.
We aim to review refund requests within five business days after receiving the required information. Complex cases or payment-provider investigations may require additional time.
7. Resolution Options
If your request is approved, the appropriate resolution will depend on the circumstances and your legal rights.
- Troubleshooting or repair of the digital product.
- Reactivation of the existing licence.
- A replacement licence key or equivalent product.
- An extension of the licence period.
- A partial refund or price reduction.
- A full refund to the original payment method.
- Store credit, if you agree to receive store credit.
Approved refunds will normally be returned to the original payment method. Processing times depend on the payment provider and are outside our direct control after the refund has been submitted.
8. Chargebacks and Payment Disputes
Please contact our support team before opening a chargeback or payment dispute so that we have an opportunity to resolve the problem.
Fraudulent chargebacks, false unauthorised-payment claims or payment abuse may result in temporary account suspension while the matter is investigated. We may provide evidence of payment, delivery, activation and customer communications to the payment provider.
Nothing in this policy prevents you from exercising any genuine rights available through your bank, card provider, payment provider or applicable law.
9. Consumer Rights
Nothing in this Refund Policy excludes or limits rights that cannot legally be excluded or limited.
If digital content is faulty, incorrectly described, not delivered or cannot be repaired or replaced within a reasonable time, you may be entitled to a price reduction, termination of the agreement or a refund under applicable consumer law.
Eligible Swedish consumer disputes may be submitted to Allmänna reklamationsnämnden through arn.se after ASH Cheats has first been given an opportunity to resolve the complaint.
10. Changes to This Policy
We may update this Refund Policy when our products, payment methods, services or legal obligations change.
The latest version will be published on this page with an updated effective date. Changes will not retroactively remove mandatory rights connected to an already completed purchase.
11. Contact Us
If you have questions about this Refund Policy or need help with an order, please contact our support team.